Car Insurance Claim Tips
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September 21, 2009
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)We've all been there--pulled off on the side of the road, staring at the back bumper with the huge, fresh dent, wondering who's at fault (them, of course) and if the car insurance company will honor your claim. Filing a car insurance claim doesn't have to be intimidating, and with these tips, you'll get the claims process started quickly and easily.
Get the Ball Rolling
After a car accident, call your car insurance company and/or agent as soon as possible. The quicker you report an auto insurance claim, the quicker the process can get started. And the faster the claims process gets going, the sooner your car will get repaired, and you will have it back. Think about it--most of us can't go without our car for even a week, let alone two or three. If having your car back quickly isn't incentive enough, know that your insurer could deny payment of your claim if the accident isn't reported within a reasonable period. Read your policy for more details.
Car Insurance Claim Tips
My sister, Heidi, worked as an insurance claims rep for a major car insurance company. As a good sister should, she gave me some car insurance claims tips. These may seem like common sense, but can easily be forgotten when staring at a crumpled car.
1. Remember as many details as possible. The claims process will go much smoother if your insurance company has all the pieces of the puzzle. Write down:
• Names and addresses of all drivers and passengers involved in the accident
• Insurance information
• License plate numbers
• Make and model of each car
• Driver's license numbers
• Names and addresses of witnesses
• Names and badge numbers of police officers or other emergency personnel
2. Keep an accident preparedness kit in your car. Whether you keep them in your glove compartment or trunk, keep these items handy, just in case:
• Disposable camera
• Cell phone
• Paper and pencil/pen
• Contact numbers
• Warning triangles or emergency flares
Having these simple items on hand can make the claims process easier because you will be able to take pictures of damage caused by the accident, take notes, as well as call for help.
3. Stay Calm. People are more likely to share their insurance and other information if you stay calm and mature. If the others are uncooperative, call the police--most people are much more willing to give their information to a cop.
4. Don't lie. Remember what happened to Pinocchio when he told a lie? Well, your nose may not grow, but your bank account may shrink. Auto insurance fraud forces the price of car insurance to rise--even for the honest people.
If you are involved in a car accident and your car insurance rates increase, it may be a good time to search for a different car insurance company. Use InsWeb.com to compare car insurance rates from multiple providers, and save yourself a lot of headaches.
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The disposable camera is very helpful. Use it to take pictures of not only your vehicle but the scene of the accident. Take photos from multiple angles and hold a standard sized object (like a dollar bill) next to scratches/dents/etc to show their relational size.
I agree with your points! You know, there are so many car accidents happening daily but very few people actually know what they should do after the incident.
Thanks for this great post, now we have more idea on how we can claim our car insurance.
Another invaluable tip is to avoid taking the first offer the insurance company gives you. This is true for all things in life, as there is always some room to negotiate, no matter how seemingly incidental.
Car insurance settlements are never black and white, so the claims adjuster can and will budge if you negotiate properly.
It depends on the type of damage. If the damage is from a collision with another vehicle or object, then your insurance company will most likely use your collision coverage. But if the damage is from anything else, your comprehensive coverage would usually be used. Talk to your agent and review your insurance policy to make sure.
My left rear door was seriously damaged while the car was parked. The insurance company wants to charge me a collision deductible. Is there a possibility I could convince them to repair the car under my much lower comprehensive deductible? I use http://www.trustcoverage.com/insurance/auto-insurance-sacramento/ and they have some of the best rates around. Thanks.
Very helpful! Hopefully everyone reads this knows what to do when they get in a car accident; so its not a one way street! (no pun intended...)